SAPS XL LPO: Action taken
- Project manager at SAPS XL convened meeting with team to explain about the requirements for the project, instructions, specifications and other details provided by the Client.
- The team understands the Client requirements and the team lead decides on the allotment of work, number of people to work on the project, skills and training required.
- SAPS XL built a dedicated team of 2 attorneys and 8 paralegals to work upon the project.
- Team lead at SAPS XL instructs the team to review the documents using software application and enter selected data into separate folders maintained in each plaintiffs name; and send the same for the review by lead attorneys.
- The team works upon the project and completes it in 80 days.
- Work was reviewed by lead attorneys at SAPS XL.
- Quality check was done by quality analyst to see whether it meets the Client requirement.
- Delivery team at SAPS XL transfer the completed database and chronology back to the law firm for incorporation into their existing case file.
The Client is satisfied with the work, the costs and the turnaround time.